Smart Case Review: Solving Clinical and Systems Problems Rather Than Reacting to Them

“We’ve always done it that way.” For a long time, this was how team members would respond to ideas for change or innovation. They then would cite the many barriers that couldn’t be overcome, such as being overworked or short staffed. With the pandemic dragging on, the staffing crisis only intensifying, and consumer confidence in long-term care becoming shaky, innovation is no longer a luxury — it’s a necessity. Among the changes facilities are seeking are ways to improve outcomes and staffing without adding costs, administrative burdens, or interdisciplinary team workloads.