Negotiations: Going From Trouble to Teamwork

Conflicts deserve attention. They’re not rare, isolated instances. In fact, said Nevin Kamal, MD, geriatrics medicine fellow in the Feinberg School of Medicine at Northwestern University, “We know conflicts happen frequently. They draw attention away from patient care and contribute to burnout.” She and her colleagues from Northwestern shared their insights about “Resolving PALTC Conflicts: Negotiation Skills to Use With Patients/Families, Staff, and Providers” at PALTC25, the annual conference of the Post-Acute and Long-Term Care Medical Association (PALTmed).