Building Trust in Post-Acute and Long-Term Care: Strategies for Sustainable Change

The COVID-19 pandemic wreaked havoc on all aspects of life, especially in the post-acute and long-term care (PALTC) world. Now it is important to focus on the next phase of this journey, and we likely agree where it needs to start: How do we effectively begin to rebuild trust in PALTC? In nursing homes and assisted living facilities where relationships between leadership, staff, patients, and families have grown stronger during the pandemic, how can we continue that growth? And in facilities that still operate in a fear-based culture, how do we reverse that to allow for a stronger, more fulfilled workforce and improved patient care? The expertise that advanced practice providers (APPs), geriatricians, and medical directors who work in PALTC possess will be an integral piece in this journey.