Honesty Is the Best Policy

Dear Dr. Jeff: Our facility is being severely criticized by families for not sharing with them information about the status of the novel coronavirus among the residents of our building and among our staff. This seems to go across the board from families of the small number of residents who died or the somewhat larger number who were sick but have recovered and to many families whose loved ones have been absolutely fine. We simply issued statements affirming that we were following CMS and CDC guidelines and doing everything that we could during a difficult time.