No One Cares When Planes Don't Crash: The Message for Long-term Care

I was recently interviewed for an article on assisted living.i The reporter asked informed questions, and sent me the article after it went to press. Our follow-up e-mail interchange went something like this:Me: Thanks for sending the finished article. It's well-written and engaging, and points out that this is a challenging business where people's welfare is at stake. That said, we also need articles that talk about the many thousands of people who receive good care and have a better quality of life because of it.