Easier Said Than Done: Building Bridges When the Conversation Gets Heated

We’ve all been there: a conflict-ridden situation suddenly finds us in a confrontation where we feel angry and defensive. When frustrations run high, the words we use with ourselves and others can really hurt. Our lack of self-awareness and inability to communicate effectively can lead to increased abuse and pain. Alternatively, with the right skill set, we can make inroads that build bridges of compassion, trust, and connection with others even while feeling internally triggered. So what exactly is the “right skill set”?