Study: Ombudsmen Presence During Survey May Result in Increased Deficiencies, Scores
Ombudsmen play a vital role in nursing home quality assurance, acting as impartial mediators and resident advocates throughout the year. However, when they are present during surveys, a new study in the October issue of JAMDA suggests, it can result in worse deficiency outcomes.
In The Impact of Long-Term Care Ombudsman Presence on Nursing Home Survey Deficiencies, the authors analyzed scores for various types of deficiencies and the variable of an ombudsman’s presence at the survey. They found the largest effects were on quality of life and administrative deficiencies. They determined that ombudsmen may bring issues to the attention of surveyors, resulting in worse deficiency outcomes. At the same time, however, they found an ombudsman was more likely to be present at nursing homes with persistently lower quality.
Though an ombudsman was present for 29.9% of surveys nationally, the authors said, there is significant variation by state. Massachusetts has the most surveys with an ombudsman present (82%), followed by Pennsylvania (68.1%) and Nevada (67.6%). The states with the fewest surveys involving ombudsmen are New Hampshire (0.8%) and Kansas (1.5%). In terms of deficiency outcomes nationally, the presence of an ombudsman increased the number of deficiencies by 6.5% and deficiency scores by 11.3%.
While an ombudsman’s presence may negatively impact nursing homes during a survey, the authors said, “It may be the case that the presence of ombudsmen leads to long-run quality improvements.” For instance, they suggested, “Ombudsmen present during surveys may have a better understanding of the facility-specific survey process which they can use throughout the year to help their facilities address quality concerns.” The authors recommended further study on this issue.
This study was conducted by researchers at the College of Nursing, Penn State University, University Park, PA; Department of Economics, Miami University, Oxford, OH; and Department of Economics and Scripps Gerontology Center, Miami University, Oxford, OH.
Click here for more information on the findings above and more details about the study. To contact the researchers or JAMDA editor for an interview, please email emullally@paltc.org.
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About JAMDA
JAMDA is the official journal of AMDA – The Society for Post-Acute and Long-Term Care Medicine. JAMDA publishes peer-reviewed articles including original studies, reviews, clinical experience articles, case reports, and more, on all topics more important to post-acute and long-term care medicine. Visit www.jamda.com for more information.
About the Society for Post-Acute and Long-Term Care Medicine
AMDA – The Society for Post-Acute and Long-Term Care Medicine is the only medical specialty society representing the community of over 50,000 medical directors, physicians, nurse practitioners, physician assistants, and other practitioners working in the various post-acute and long-term care (PALTC) settings. Dedicated to defining and improving quality, we advance our mission through timely professional development, evidence-based clinical guidance, and tireless advocacy on behalf of members, patients, families, and staff. Visit www.paltc.org for more information.