Administrators and Direct Care Workers Have Widely Different Perceptions of Patient Safety Culture in Assisted Living

December 6, 2022

FOR IMMEDIATE RELEASE
December 6, 2022
Contact: Ellen Mullally
emullally@paltc.org/410-992-3124

Patient safety culture (PSC) is a key metric for assessing organizational performance. However, due partly to variations in state regulations, there often are differing perceptions about PSC in assisted living. According to a new study published in the December issue of JAMDA, direct care workers (DCWs) in assisted living have significantly worse perceptions of PSC than administrators do.

In Patient Safety Culture in Assisted Living: Staff Perceptions and Association with State Regulations, the authors conducted a survey using a PSC instrument developed by the Agency for Healthcare Research and Quality. The survey was completed by 714 administrators and DCWs in 257 assisted living facilities (ALFs). Administrators’ and DCWs’ perceptions of PSC differed significantly across almost all domains except compliance with procedures. Specifically, DCW assessments were significantly lower than those of administrators, with the largest differences in the domains of communication openness, non-punitive response, management support, and teamwork. Overall, DCWs rated PSC 7.47 percentage points lower compared to administrators.

Resident case mix measured by the proportion of AL-level chronic conditions was not statistically significant in association with any PSC domains, the authors observed. However, they did see some significance between community-level prevalence of residents with Alzheimer’s disease and related dementias and a decrease in the PSC assessment of staffing. Respondents in larger ALFs were more likely to negatively assess the domains of communication openness and overall safety perception, compared to those in smaller communities.

The authors concluded that respondents’ assessments of the domains were “sufficiently sensitive to detect differences between AL communities, suggesting both the need and the opportunity for improvement in safety culture.” They added, “Interestingly, administrators and DCWs did not differ in their perceptions of the domains’ compliance with procedures, with one quarter of responses in each group offering a largely negative assessment of compliance within their communities.” This suggests, they said, that a large portion of AL staff may not fully adhere to their own institutional standards and procedures for resident care.

The study was conducted by researchers at the Department of Public Health Sciences, University of Rochester School of Medicine & Dentistry, Rochester, NY; Department of Medicine, University of Rochester School of Medicine & Dentistry, Rochester, NY; and University of North Carolina, Chapel Hill, NC.

Get more information on the findings above and more details about the study. To contact the researchers or JAMDA editors for an interview, please email emullally@paltc.org.

 

###

 

About JAMDA

JAMDA is the official journal of AMDA – The Society for Post-Acute and Long-Term Care Medicine. JAMDA publishes peer-reviewed articles including original studies, reviews, clinical experience articles, case reports, and more, on all topics more important to post-acute and long-term care medicine. Visit www.jamda.com for more information.

 

About AMDA – The Society for Post-Acute and Long-Term Care Medicine
AMDA – The Society for Post-Acute and Long-Term Care Medicine is the only medical specialty society representing the community of over 50,000 medical directors, physicians, nurse practitioners, physician assistants, and other practitioners working in the various post-acute and long-term care (PALTC) settings. Dedicated to defining and improving quality, we advance our mission through timely professional development, evidence-based clinical guidance, and tireless advocacy on behalf of members, patients, families, and staff. Visit www.paltc.org for more information.